Privacy Policy

DSF Costs Solutions is a trading name of DSF Law Ltd, Registered in England and Wales under Company Number: 07653099 and whose Registered Office is at Red Hill House, Hope Street, Chester, Cheshire, CH4 8BU.

The term "DSF" has been used to refer to the company trading name. This Privacy Policy has been created as we take you and your Clients' privacy seriously.

This Policy sets out who we are, what information we collect from you and/or your Clients and how we use it.

General

DSF is a company that provides legal costs services to its clients. DSF collects personal information about you during your use of our website and services and through our cookie technology as you use and navigate our website.

If you provide us with personal information (your name, postal/DX address, telephone, fax, or email address), or have done so in the past, via our websites, our publications or surveys, we may use that information to send you information on our latest services and promotions or to contact you so that we may learn more about our clients.

We may use your data to collate and create an information database of visitors to our website in order to improve our website and our service and to provide relevant services and information to you. We will not share individual data with third parties.

Retention of personal information

We will retain your information for such period as we are legally obliged to keep it or for the period necessary for the purposes for which the data was collected or for which it is to be processed further, whichever is the longer.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and services in order to tailor it to clients' needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to third party websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy policy applicable to the website in question.

Holding your personal information – Opt In, Unsubscribe & 'Right to be Forgotten'

When you Opt In and fill in a form or provide your details on our website, you will often see one or more tick boxes allowing you to opt in to receive marketing communications from us by emails, telephone or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily in the following ways:

To unsubscribe from any email communications from us, please respond with the word 'unsubscribe' and we shall remove you from our database within 24 hours.

If you have previously agreed to us holding or using your personal information, you may change your mind at any time by writing to or emailing us at dsf@dsfcosts.co.uk We will process the removal of your personal information and honour your 'Right to be Forgotten' within 5 working days.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small administration fee will be payable. If you would like a copy of the information held on you please write to us at DSF Costs Solutions, Red Hill House, Hope Street, Chester, CH4 8BU.

Protection of your personal information

We are concerned about guarding the security of your personal information and the details of any transactions. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register.

Disclosing of information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete an instruction you have sent via the website e.g. when arranging for a courier company to collect and deliver files that you have requested. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

How we use personal data

Personal data is used for the following purposes: (i) to provide, administer and improve our services, (ii) to better understand your needs and interests, (iii) to fulfil requests you may make, (iv) to personalise your experience, (v) to provide service announcements and (vi) protect, investigate and deter against fraudulent, harmful, unauthorised or illegal activity.

Data Breach Process

The Data Protection Controller Daniel Fletcher has a process in place in the event of a breach. Depending on the severity of the breach the DPO will self-report to the Information Commissioner's office within 72 hours of any breach coming to light.

DSF commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with enquiries or complaints regarding our Privacy Policy should first contact our Data Protection Officer (DPO):

Daniel Fletcher
DSF Costs Solutions, Red Hill House, Hope Street, Chester, CH4 8BU

dsf@dsfcosts.com

Changes to this statement

DSF Privacy Policy is subject to change at any time. DSF will post changes to this Policy on our website prior to implementing any major changes.


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